SOLVED’s Privacy Policy

School relationships require trust. SOLVED Consulting is committed to protecting your privacy and security, and gives you control over your information. This is fundamental to our mission, and our business. Here are our promises to you:

• We don’t share any of your information or students’ information with advertisers or marketers.
• We don’t own anything you add to SOLVED products or services: you do.
• We use the latest security best practices to protect you at all times.
• We are compliant with COPPA and FERPA
• We will notify you if we make any changes to our practices.
• We don’t: sell or rent any personal information; (ii) process personal information for advertising purposes or serve advertisements in the Services; (iii) display your personal information to other users without your permission; or (iv) retain personal information materially beyond the time period required to provide our Services to you and others (other than for backups and any legal holds).
• We use Google Cloud/Workspace to host most student data. Google designed Google Workspace to meet stringent privacy and security standards based on industry best practices. In addition to strong contractual commitments regarding data ownership, data use, security, transparency, and accountability, Google gives us the tools we need to help meet our compliance and reporting requirements. To learn more about Google Data policies, click here.
• We use Salesforce Cloud to host some student data. Salesforce.com's services are certified as compliant with some of the most rigorous, industry-accepted security, privacy, and reliability standards, including FERPA and HIPAA. To learn more about the Salesforce FERPA compliance standards, click here.
• We use Apple App Store to host our iOS based apps. Apple’s app screening process ensures that “When you deploy devices, services, and apps for education, you must comply with applicable privacy laws and regulations, such as the Family Educational Rights and Privacy Act (FERPA) and Children’s Online Privacy Protection Act (COPPA) in the United States, or the General Data Privacy Regulation (GDPR) in the European Union.” and states that “Security and privacy are fundamental to the design of all Apple hardware, software, and services. Apple takes an integrated approach to ensure that every aspect of the experience has security and privacy built in. This approach considers the privacy and security of all users, including those within an education setting such as teachers, faculty, staff, and students.” All of our products hosted by Apple App Store are in compliance with these regulations. More information can be found here.​
• We ensure that all employees, contractors and/or subcontractors sign an NDA to ensure compliance with all legal and company policies regarding data privacy.
• We utilize Artificial Intelligence (AI) or Large Language Models (LLMs) in some of our services or for internal processes. All data processed is handled securely and is in compliance with our strict privacy protocols. SOLVED does not use client or user data to train or test AI models. When SOLVED utilizes AI or Large Language Models (LLMs), some data may need to be provided to the AI for processing; however, this data is never stored, retained, used for model training, or modified in any way by the AI. Your information remains private and is only used for the intended purposes outlined in this policy.
  
• We ensure users can delete their data from our systems. Users can simply submit their deletion request via email to admin@solvedconsulting.com and our team will promptly review and process their request in accordance with applicable data protection laws. Upon verification of the user's identity, SOLVED will permanently delete the user's data from its databases, ensuring that it is no longer retained or accessible. SOLVED will also provide written confirmation once the deletion is complete. Please note that certain data may be retained for legal or legitimate business purposes, but SOLVED will inform its users of any such instances.